FAQs

FAQs

If the bike breaks down on the road, you need to call us and we will handle it accordingly and the quickest way possible to get you back on the road as soon as possible. These bikes are in great conditon but they are motorcylces and sometimes things happen that are out of everyones control. But we do our best to handle the issue as fast as we can.

The bikes must stay on paved roads.

The bikes must be dropped off at the same location.

All the bikes have Soat, it is a mandatory insurance here in Colombia. I do not have a fee for this coverage becuase it is mandatory for me to have them on all my motos. All the documentation needed in the case you get pulled over by the police or accident are on the motos at all times.

We hold the bike for you the entire time of your reservation, but we do not give refunds on the rental fee for late shows, no shows, weather or because you have a change in your travel plans.

We hold the deposit for 5 business days after the moto is brought back and return it on the 6th business day. This allows us time to inspect the bike for any damages and allows time for any traffic violations infractures to be received.

The cost for damages are done in house at Medellin Scooter Rentals by our certified technicians within 3 working days after the bike is returned. You will receive all supporting documentation for damages.

Valid passport with minimum 6 months until expiration
Drivers license with clear motorcycle endorsement
Valid credit card with sufficient funds to cover the security deposit hold

There are no riding gear included in the Motorcycle rental except a helmet. We do have limited gear available to rent (but no boots are available or Jackets).
We strongly recommend you bring your own helmet and riding gear for optimal comfort and safety. We also recommend that you use high touring boots and protective gear at all times while on the bike.

FOR BMW’s ONLY! We invite you to pick up the rental motorcycle as early as 9 AM on the start day, but we also require that you return it before 11 AM of the day of return. The rentals are therefor 24 hours rental days (effectivly 26 hours on the last day). We do NOT accept returns after 11 AM without charging an additional day of rental.

If you decide to keep the motorcycle longer than planed, please contact us as soon as possible to program the extension. We can not guarantee that extensions are available dependning on other bookings, but we will try to accommodate you best we can. If you do not inform us about returning latethis will result in a penalty being applied to the additional charge for rental.

You need a Credit Card, Passport (Foreigner), and Drivers License.

We do accept all major credit cards.

Yes we currently have one day tour available to Guatape. Check out the TOUR page on our website! We do have more tours coming in the near future!

The rental comes with one helmet. If you would like another helmet it’s an additional charge.

All rentals include the Mandatory Insurance called SOAT, which includes Basic Medical Coverage for rider, pillion and any 3rd party involved in an accident. We offer an Optional personal insurance for 10.000COP/Daily that covers you personally up to 55.000.000 COP. The Security deposit depends on the bike model. A Security Deposit will be held on your credit card before hand-over of the bike and it is fully refunded on the 6th business day once our in house Technician has inspected the bike.

If the bike breaks down on the road, you need to call us and we will handle it accordingly and the quickest way possible to get you back on the road as soon as possible. These bikes are in great conditon but they are motorcylces and sometimes things happen that are out of everyones control. But we do our best to handle the issue as fast as we can.

The bikes must be dropped off at the same location.

You need to notify us if you will be picking the bike up late so we can adjust accordingly with our other reservations.

Medellin Scooter Rentals does not have mileage limits. You are allowed to take the bike anywhere within Colombia.

Company

Medellin Scooter Rentals is a company dedicated to providing the best means of transportation to the guests of Medellin at very competitive pricing.

Connect

Mon – Sun: 9am – 6pm

+57 (322) 693-8581

Cra. 37 #10-19, El Poblado

info@medellinscooterrentals.com